WHOLESALE INQUIRIES

FOR GENERAL AND WHOLESALE INQUIRIES PLEASE EMAIL US AT HELLO@CHARLOTTECAUWE.COM

PRICING & INQUIRIES

WE MAKE CUSTOM MADE GOODS, MADE TO ORDER.  PLEASE FEEL FREE TO INQUIRE ABOUT A CUSTOM PROJECT SUCH AS A CUSTOM CUFF OR WEDDING BAND.  WE CAN MAKE ALL DESIGNS IN STERLING SILVER, BRASS, PLATINUM AND GOLD IN A MATTE OR HIGH SHINE FINISH.  WE WANT THE PIECE TO BE READY TO ROCK, SO PLEASE HAVE AN ACCURATE SIZE UPON ORDERING. PLEASE REFERENCE OUR RING SIZING CHART OR WE RECOMMEND VISITING A LOCAL JEWELER TO BE SIZED PROFESSIONALLY.  PLEASE FEEL FREE TO CONTACT US FOR ANY SIZING ASSISTANCE AND WE CAN SEND A RING SIZER TO YOU IF NECESSARY.

SHIPPING

WE SHIP ALL ITEMS USING USPS PRIORITY RATES AND IF REQUESTED USPS PRIORITY EXPRESS.  ALL PIECES ARE MADE TO ORDER.  PLEASE ALLOW 1-3 WEEKS FOR ITEMS TO BE MADE, PACKED AND SHIPPED.  YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING NUMBER WHEN YOUR ITEMS HAVE BEEN SHIPPED.  IF THE ITEM IS A GIFT OR SPECIAL SHIPPING NEEDS ARE REQUIRED, PLEASE FEEL FREE TO CONTACT US AT HELLO@CHARLOTTECAUWE.COM AND WE WILL MAKE IT HAPPEN.  FOR INTERNATIONAL SHIPPING,  THE CUSTOMER IS RESPONSIBLE FOR ANY ADDITIONAL TAX OR DUTIES REQUIRED.  WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED GOODS DURING SHIPMENT BUT WILL DO OUR BEST TO ASSIST YOU.

REFUND AND EXCHANGES

WE DO NOT OFFER REFUNDS BUT WE ARE HAPPY TO EXCHANGE YOUR ITEM IN ORIGINAL UNWORN CONDITION.  WE OFFER EXCHANGES FOR PIECES RETURNED WITHIN 10 DAYS OF THE ITEM BEING RECEIVED WITH A COPY OF YOUR RECEIPT AND IN ORIGINAL UNWORN, UNDAMAGED CONDITION.  WE HAVE THE RIGHT TO DENY AN EXCHANGE IF THE PIECE IS NOT IN ORIGINAL CONDITION. THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS.  PLEASE PROVIDE A TRACKING NUMBER FOR YOUR RETURNED ITEM. ALL SALES ARE FINAL ON FINE, ENGRAVED AND CUSTOM PIECES.

PLEASE CONTACT US IF YOU ARE NOT COMPLETELY SATISFIED WITH THE PRODUCT AND WE WILL CONFIRM THAT AN EXCHANGE TRANSACTION IS REQUIRED.  

KEEPING THE GOODS CLEAN

WE RECOMMEND TAKING OFF YOUR PIECES BEFORE WASHING YOUR HANDS OR TAKING A DIP. IT IS NORMAL FOR NATURAL TARNISHING/OXIDATION TO OCCUR ON BRASS AND STERLING SILVER METALS. OCCASIONAL POLISHING WITH A TREATED POLISHING CLOTH IS RECOMMENDED FOR BRASS AND STERLING PIECES. FOR SERIOUS TARNISHING USE A JEWELRY CLEANER OR A WASH WITH MILD DISH SOAP, DRY AND THEN POLISHING WITH A TREATED CLOTH. BRASS MAY TARNISH FOR SOME AND MAY NOT FOR OTHERS AND ALL DEPENDS ON ONE’S SKIN. A GREEN MARK MAY APPEAR ON SKIN BUT IS HARMLESS AND CAN BE WASHED OFF. WE RECOMMEND STERLING SILVER, GOLD AND GOLD VERMEIL PIECES IF YOU DO NOT WANT TO DEAL WITH POSSIBLE TARNISHING OF BRASS. FOR PLATED OR VERMEIL PIECES, WIPE WITH A SOFT UNTREATED CLOTH. WITH TIME WEAR AND TEAR WILL DUAL THE SHINE OF THE PIECE AND WE THINK THAT’S PART OF THE BEAUTY OF IT. IF YOU WOULD LIKE US TO PROFESSIONALLY RE-POLISH THE PIECE PLEASE CONTACT US.

THANK YOU!