WHOLESALE INQUIRIES.

FOR GENERAL AND WHOLESALE INQUIRIES PLEASE EMAIL US AT HELLO@CHARLOTTECAUWE.COM

PRICING & INQUIRIES.

WE MAKE CUSTOM MADE GOODS, MADE TO ORDER.  PLEASE FEEL FREE TO INQUIRE ABOUT A CUSTOM PROJECT SUCH AS A CUSTOM CUFF OR WEDDING BAND.  WE CAN MAKE ALL DESIGNS IN STERLING SILVER, BRASS AND GOLD.  WE WANT THE PIECE TO BE READY TO ROCK, SO PLEASE HAVE AN ACCURATE SIZE UPON ORDERING.  WE RECOMMEND VISITING A LOCAL JEWELER TO BE SIZED PROFESSIONALLY.  PLEASE FEEL FREE TO CONTACT US FOR SIZING ASSISTANCE.  

SHIPPING.

WE SHIP ALL ITEMS USING USPS PRIORITY RATES.  ALL PIECES ARE MADE TO ORDER.  PLEASE ALLOW 1-3 WEEKS FOR ITEMS TO BE MADE, PACKED AND SHIPPED.  YOU WILL RECEIVE CONFIRMATION WITH TRACKING WHEN YOUR ITEMS HAVE BEEN SHIPPED.  IF THE ITEM IS A GIFT OR SPECIAL SHIPPING NEEDS ARE REQUIRED, PLEASE FEEL FREE TO CONTACT US AT HELLO@CHARLOTTECAUWE.COM AND WE WILL MAKE IT HAPPEN.  FOR INTERNATIONAL SHIPPING,  THE CUSTOMER IS RESPONSIBLE FOR ANY ADDITIONAL TAX OR DUTIES REQUIRED.  

REFUND AND EXCHANGES.

WE DO NOT OFFER REFUNDS BUT WE ARE HAPPY TO EXCHANGE YOUR ITEM IN ORIGINAL CONDITION.  WE OFFER EXCHANGES FOR PIECES RETURNED WITHIN 14 DAYS OF THE ITEM BEING RECEIVED WITH A COPY OF YOUR RECEIPT AND IN ORIGINAL CONDITION.  WE HAVE THE RIGHT TO DENY AN EXCHANGE IF THE PIECE IS NOT IN ORIGINAL CONDITION.

THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS.  PLEASE PROVIDE A TRACKING NUMBER FOR YOUR RETURNED ITEM.  WE DO NOT ACCEPT RETURNS ON CUSTOM ITEMS OR ENGRAVED PIECES.  

PLEASE CONTACT US IF YOU ARE NOT COMPLETELY SATISFIED WITH THE PRODUCT AND WE WILL CONFIRM THAT AN EXCHANGE TRANSACTION IS REQUIRED.  

KEEPING THE GOODS CLEAN.

IT IS NORMAL FOR NATURAL TARNISHING TO OCCUR ON BRASS AND STERLING SILVER.  WE RECOMMEND TAKING OFF YOUR PIECES BEFORE WASHING HANDS OR TAKING A DIP.  OCCASIONAL POLISHING WITH A POLISHING CLOTH IS RECOMMENDED IF YOU WANT TO KEEP THAT SUPER SHINE.  

THANK YOU!